Help Center

Customer Service

Friendly Customer Service

Monday-Friday at 9am-5pm Est
Excluding Holidays

Quick Help Links

We Are Committed to providing you with 100% satisfaction in your experience with us! We feel that the best way to build repeat business and a long lasting relationship with our customers is by treating them right and giving them the highest quality customer service, along with unmatched product selection and competitive prices. If we ever fail to meet your expectations please contact us and we will make every attempt possible to meet and beat your highest expectations in order to make you a happy customer.

Frequently Asked Questions

Once your order has processed and shipped, you will be notified of the carrier (FedEx UPS Etc.) and the tracking number, or PRO tracking number for freight or oversized shipments. Many carriers offer online tracking for quick up to date tracking details on your order.

Ground Tracking Services:
FedEx Online Tracking
UPS Online Tracking
USPS Online Tracking

Freight Tracking Services:
RL Carriers Online Tracking
Estes Online Tracking
TForce Freight (formerly UPS Freight) Online Tracking
Central Transport Online Tracking
ABF Freight Online Tracking
Roadrunner Freight Online Tracking
Oak Harbor Freight Lines Online Tracking
Forward Air Online Tracking

Our customer service is available by phone at 877-231-8589 Monday through Friday 9am - 5pm EST. Excluding holidays. Products are fulfilled Monday - Friday and shipments may be delivered on any day of the calendar week, including some holidays or weekends.

At Meat Processing Products, we measure our level of success by your satisfaction. We will continue to strive to make Meat Processing Products your first choice for the best sausage and jerky making equipment and supplies, as well as superior customer service. Whether you purchase a meat grinder, walk-in freezer or sausage casings, you’ll immediately experience the top service we provide. Soon you will know why our customers become customers for life. Not to mention, our best price guarantee!

At Meat Processing Products .com, choosing the right product from our wide selection of brands and models can be confusing and difficult, especially when presented with so many choices. To assist in selecting the ideal product to suit your needs, we have fully trained and friendly product experts available by phone from 9am to 5pm EST Monday through Friday (except major holidays), as well as by e-mail 24 hours a day 7 days a week to answer any questions that you may have. Rest assure, if we don't know the answer, we'll' find someone who does. This way you can be happy the first time every time, Guaranteed!

Many products are marked "free shipping" on the product page, indicating free shipping for that specific item in the conteinental United States. Items without the "free shipping" badge may incur a shipping and handling charge. To calculate if your order has shipping charges, add the item/s to the cart and enter your shipping information. The system will populate the estimated shipping and handling charges if applicable to your order. Please note, freight or oversized items may result in additional shipping charges to specific locations such as but not limited to hospitals, churches, rural residential and home based businesses.

Our Return Policy Is Simple, and we want you to be completely satisfied with your purchase. As long as the item has not been opened and remains sealed in original packaging, the product may be returned within 30 days from the date of receipt.

We do our best to ship orders the next business day. Some items do not qualify for next day shipping, including items marked as freight or oversized. The number of delivery days does not include the day of order/shipment, national and federal holidays, nor weekends. Estimated transit times listed below:

Next Day, 2 Day, 3 Day Services, will be shipped on the same day if placed before 11am EST / 8am Pacific.

Estimated Shipping Transit Times

Ship Method
  United States   International
Standard Shipping   4-9 Days   4-14 Days
Ground   2-5 Days   3-10 Days
3 Day Service   3 Days   NA
2 Day Service   2 Days   NA
Next Day Air   1 Day   NA
Freight Business   3-7 Days   NA
Freight Residential   4-9 Days   NA
*Transit times may vary based on shipping destination. Does not include the day of shipment. Days are business days.

YES! We have fully trained and friendly product experts available by phone from 9am to 5pm EST, and e-mail 24 hours a day 7 days a week to answer any questions that you may have. And if we don't know the answer, we'll find someone who does. This way you can be happy the first time every time, Guaranteed!

Your Security & Peace of Mind is top priority. Meat Processing Products .com protects every online order with government level encrypted Secure Socket Layer (SSL) security to protect data transmissions of your personal and financial information. This means you can feel safe and secure shopping with us 24 Hours a day 7 Days a week! SSL is the industry-standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, address, and phone number, so that it can not be read as the information travels over the Internet. does not allow any transactions that do not occur on a secure connection.

Sales tax is calculated at checkout and will apply to any shipping destinations where required by local or federal law. Please add the items to the cart and enter shipping address, this will populate any assocaited sales tax for your order. Of course you may always contact us.

We thoroughly inspect products on inbound and outbound to ensure you are receiving a quality product. We understand things happen and sometimes carriers make mistakes. If your order arrived in anything outside of excellent condition, accept delivery and contact us right away. We have customer service available by phone for these rare instances, however you may always reach us by email. In most cases, we will require photos of the damaged box (if applicable) and photos of the product clearly indicating the product damages. This applies to products shipped by FedEx Ground / Express, USPS, UPS Ground / Express, OnTrac and other small parcel carriers.

We DO NOT ship damaged goods, many freight or oversized items are photographed before they leave our fulfillment centers. Ensuring the quality of your order before it is shipped to you. If your freight or oversized product was damaged during delivery, you are required to take clear photographs and you must note delivery receipt of any and all damages. If you sign the delivery receipt without notating any damages, you are releasing the trucking company from the liability of the damaged shipment. We ask you to refuse delivery if you can, however in some cases you are unable to refuse delivery, contact us within 1 business day of occurrence with detailed documentation listed above so we can make the situation right.

My Account

You can create an account for faster checkout times, multiple shipping addresses, accessing your order history and tracking new orders. You may create a account by clicking here.

You must create an account to utilize the wishlist option. You may create different types of wishlists. To add a product to your wishlist, go to the products page and select "add to wishlist" next to "add to cart" button. You may create an account by clicking here

You may edit or add multiple addresses in your My Account. Once you are logged into My Account, select Addresses on the top tab, here you may edit or add addresses to your account. If you need to alter a submitted order, you must contact our customer service agents for assistance.

My Account features is absolutely free, this will enroll you automatically in our VIP Club, or automatically create an account for your order history. You may receive periodic How-Tos, Tips, Recipes and Web Only Offers by email, which you may unsubscribe at any time. (we do not sell any information)

We utilize goverment encryption (SSL) to ensure the safety of your shopping expierience. You can see the "lock" symbol in the address bar on every page you view on our website and know you are safe entering personal details online.


We offer digital gift certificates to help make those special moments even better, or if you are needing that last minute gift. You can click here to view the gift certificate panel. Fill out the form with your information and the recipient information. Your recipient will be notified once the transaction is complete. You may include an optional message to personalize the gift.

We do not sell ANY used, refurbished or second hand products. All products sold on Meat Processing are in new condition and include an manufacturer warranty. (unless otherwise noted)

We have dedicated product experts to assist you by phone or by email. Click here to contact us.

We sell many different products, limited amount of products can be customized. Some wood products can be customized as to vacuum bags and most stainless steel equipment cannot. Please contact us with any questions you may have.

This feature shows you what others customers viewed when looking at the same product. This may or may not show compatible items with the item you are looking at.

We estimate most customers receive in stock products in 2-9 business days depending on what you are ordering and how far the destination is from the shipping origin. The estimated dates displayed online are estimated and do not account for acts of nature or carrier delays. If you ordered a custom made item, you would be notified by email the estimated shipping date. We strongly recommend tracking your order with the tracking number on the carriers website for the most up to date information on your order. Please note, it may take up to 24 hours or initial carrier scan for the tracking details to display a delivery date.

Checkout Process

Absolutely not, you can modify your cart just as walking through a grocery store. You do not finalize your order until you click "place order" with shipping and payment information filled in.

Yes, while we recommend online as the process is automated, you may always contact our sales team by phone to place your order. Phone orders may be subject to a small order processing fee of $5.00 for subtotals under $100. This fee is waived if you order online.

You login to your My Account from any page on Meat Processing Please see the top or bottom of the website for the "My Account" link.

You will be sent an order confirmation of your purchase after checking out online or by phone. In addition to the order confirmation, you will be sent a followup email with the carrier and tracking infromation once your order has shipped. If your order has a delay, you will be notified as soon as possible.