Terms & Conditions
Welcome to our policies page. We've put our policies on one page for ease of access and full transparency with our customers. Contact us with any questions you have.
We Are Committed to providing customers with 100% satisfaction in the experience with us! We feel that the best way to build repeat business and a long lasting relationship with our customers is by treating them right and giving them the highest quality customer service, along with unmatched product selection and competitive prices. If we ever fail to meet expectations please contact us and we will make every attempt possible to meet and exceed your highest expectations in order to make you a happy customer.
Anyone can purchase products from Meat Processing Products .com. We accept many different payment methods for convenience and offer many shipping options for express deliveries. By placing an order with Meat Processing Products .com, either by phone or online, customers agree to the terms and conditions listed on Meat Processing Products .com.
For the safety of our customers and their information, we utilize internal processing methods to detect against fraud and other suspicious activity. If the processing of an order is delayed for payment related reasons, we will contact the customer to resolve it right away. For the safety of our customers and their information, a small fraction of orders may experience a delay in order processing.
We try our best to list the most up-to-date information available online, however in the rare instance where the product is out of stock, the customer will be notified by email as soon as possible. Customer will be given the option to cancel or switch to similar product. Customer may choose to leave the order active in many cases, but not in all. Unlike our competition, we do not charge a cancellation fee for out of stock goods. If we cannot provide the product ordered, we will refund the purchase price of that item, shipping costs and any applicable taxes.
Custom Ordered Products & Special Order Parts
We offer some products which can be customized. These products are considered one-off custom products made specifically for the customer. In these cases, these items cannot be returned nor cancelled once production has started. Special order parts are considered custom ordered items and cannot be cancelled nor returned.
As an online based company, we utilize email as our primary source of communication with customers. We generally will make contact solely by email, however in rare cases, we may contact customers by phone at the number provided during checkout.
We accept pre-orders (where noted) on new products as well as select out of stock products. We cannot guarantee the dates listed due to changes in the market, manufacturer supply chain issues or delays in transit. A 4% cancellation fee will apply to cancelled pre-order purchases.
In order to be highly efficient and ship most orders the same business day, we ship many orders as they come in. Orders placed online or by phone may be too far in the shipping process to cancel. We will go the extra mile and try our best, however we cannot guarantee cancellation after the order is submitted. We do not charge a cancellation fee for stocked items. Meat Processing Products .com reserves the right to cancel any order for any reason at any time. Any cancelled orders will be paid in US currency at current exchange rate at the time the credit is issued.
Meat Processing Products .com is not responsible for any arbitrage fees or sales taxes the customer may be required to pay to accept deliveries. It is customers responsibility to contact international customs department to determine whether any duties/taxes are applicable to their order. If customer refuses to accept delivery and merchandise is returned to us, customer will be responsible for all return shipping costs and any applicable return fees. This applies to, but not limited to small parcel carriers such as FedEx, UPS and USPS. Oversized freight items (semi deliveries) are subject to their own policy, see below.
Sales tax is calculated at checkout and will apply to any shipping destinations where required by local or federal law. Please add the items to the cart and enter shipping address, this will populate any associated sales tax for your order. In rare cases, where our supplier charges us sales tax, customer is required to pay any sales tax due prior to the order shipping.
Items change prices as the supply and demand changes in the market. Sale items are marked down to be competitive with the ever changing market. For this, sale prices are subject to change without notice at any given time. The strike through price is the compare at price, where competition has listed the price before and sales associated, or MSRP / list price provided by the manufacturer.
As many other businesses, the fall hunting season is our peak season. During the month of September to early January, a small amount of orders may be delayed due to extreme order volumes, though we staff up during these times, we can see delays up to several days before some orders ship. If an order has been delayed we will do our best to notify customer of the delay. As always, customers will be emailed tracking as soon as tracking becomes available from the warehouse.
Coupon Codes & Offers
Customers may find coupon codes by signing up for our VIP Club, which we send regular emails to their inbox that may contain coupon codes. Sometimes coupon codes can be found out on the internet. These codes expire when listed and cannot be applied to any existing order once it is placed. Coupon codes and offers are valid on new orders only and cannot be combined with any other offers.
Best Price Guarantee & Price Matching
Sometimes our competitors will price an item lower than our cost, to blow out their inventory. These items and auction items are not considered in the best price policy and cannot be price matched. Meat Processing Products .com cannot sell a product below our cost, for any reason. Best price guarantee applies to new orders and cannot be combined with special coupon codes or offers.
We wish to always stand behind our claim that we offer the lowest prices on meat processing supplies & equipment, so that customers can shop with confidence at Meat Processing Products .com.
We sell on many channels, including large retailers such as Walmart and Ebay. All returns must go through the associated channel it was ordered through. Many channels have different rules for contacting customers, we abide by these rules and regulations set forth. We can answer questions through our website but cannot assist with a purchase, the purchase is required to be made through which it was initiated.
Shipping and handling charges are based on item weight, dimensions, shipping destination, and shipping method. Certain marked items qualify for free shipping in the contiguous United States using the "Standard Shipping" method (excludes HI, AK, and US Territories). To determine shipping costs, please add the item(s) to shopping cart and proceed to the checkout page, enter zip code, select shipping method for available rate quote and transit times available. Express Shipments (1 day, 2 day and 3 day services), are prioritized to be shipped on the same day if placed before 11am EST / 8am Pacific. Orders placed after will be send the next business day. Day of order or shipment is not counted in the transit times.
We do our best to ship orders the next business day. Some items do not qualify for express shipping, such as items marked freight or oversized. The number of delivery days does not include the day of order, holidays, or weekends. In some cases where we see extended lead times, we will do our best to post this information on the website. Transit times and estimated delivery dates posted on Meat Processing Products .com are an estimate and are not guaranteed due to acts of nature or carrier delays. During peak order times, some orders may be delayed or have extended lead times.
Signature Required Deliveries
Some items such as large oversized items that ship by semi truck, require a signature for delivery. The recipient signing for the delivery must be 18 years of age or older. Some items due to their value, may require a signature when shipped with FedEx, UPS, OnTrac or other small parcel carrier.
We cannot ship to a post office box or APO, please enter a physical address when checking out online or by phone. Some international orders may not accepted due to item specific shipping restrictions. Certain items may include sausage casings, cultures and cures and other various items. Some manufacturer fulfilled items cannot be shipped internationally.
If customer receives a damaged product that was delivered by FedEx Ground / Express, UPS Ground / Express or similar parcel carrier, customer must accept delivery and take photographs of the damaged product and the carton it was shipped in. Customer may report these damages to our customer service team by email or phone. Customer service will work with customer to find a solution.
Items marked freight or oversized are shipped by truck, these items will be delivered on a pallet. It is the customers’ responsibility to unload the product from the truck and take the pallet with the shipment. Products shipping freight may incur additional handling fees based on delivery locations and accessorials needed. Customers may be contacted if these fees need to be collected prior to your order shipping. Freight / oversized shipments must be signed for by a recipient at least 18 years of age or older. For liability reasons, customers can no longer unload trailers without the proper equipment.
Lift-gate ($50.00) and courtesy calls ($25.00) are considered a freight accessory. To save the most on orders, we recommend shipping to a commercially zoned business address with a fork lift or loading dock on site to avoid any fees. If customer does not select an accessory upon checkout and one is needed for delivery, the fee may be higher than what is listed above. Contact us with any questions regarding freight accessorials or additional freight fees associated with ordering.
Residential & Limited Access
We may include a fee for delivering "oversized" or "freight" items to a residential zoned address, such as a home or an apartment and/or home based business (where zoned for residential). If customer delivery address at checkout is a residential address, customer may be contacted for additional fees based on their delivery location. This is because we incur higher delivery-service costs when delivering "oversized" or "freight" items to a residential address or home based business. The residential fee covers delivery to a residence with lift gate accessory included. We recommend any "oversized" or "freight" item to ship to a commercially zoned business address where a fork lift or loading dock is present to avoid any additional fees. Limited Access may include (but not limited to) military bases, construction sites, churches, campgrounds, zoos, hospitals and or small strip malls. Trucking companies charge additional fees to accommodate the additional time it may take to locate and unload. These are generally commercial establishments that are not open to the walk-in public, during normal business hours (Mon-Fri 9a-5p). Depending on delivery location and zone, an additional fee may be required if a customer's address falls in a limited access category. In this rare instance, customer will be contacted by our customer service team before the order is shipped.
Freight Damages (Freight LTL)
If a freight or oversized (semi) shipment was damaged on or before delivery, customers must do the following:
- Take clear photographs of the shipping carton and packaging, also check for product for further damage (keep all packing materials for inspection)
- MUST clearly note the damage on the delivery receipt (VERY IMPORTANT)
- Take a copy of the delivery receipt if possible and request to refuse delivery (this returns it to us), if minor damage, we recommend clearly noting damage and signing your name
- Contact Meat Processing Products .com by email or phone within 1 business day of the occurrence with detailed documentation listed above, together we will find a solution
Once customer signs their name to the delivery receipt and accepts delivery, customer is releasing the trucking company of liability on the shipment. No guarantee of compensation will be granted to freight or oversized shipments accepted by the recipient without noting the delivery receipt of missing items or damages.
Concealed Damage (Freight LTL)
If customers shipment has concealed damage not caused by shipping, contact us within 3 business days of delivery as we have limited window to file dispute with the manufacturer on customers’ behalf. Every case is different, rest assure we will work together with the manufacturer and customer to find an agreeable solution.
Items marked "Free Shipping" are valid to the continental USA only and do not include AK and HI or territories. Oversized items marked with free shipping may incur additional fees based on delivery location. Customers will be contacted in the rare event this happens. Customers may always contact us prior to purchase with any delivery questions.
Unless instructed, customers should not refuse delivery of any FedEx Ground / Express, UPS Ground / Express or other small parcel carrier package, any shipping and return costs associated with the return may be applied to customer credit once received back at fulfillment center. If customer refuses a freight LTL (semi) delivery and the item is not damaged, the same return costs will apply above. If refused as damaged, we’ll work with customer to ship a replacement, locate replacement parts or find a different solution.
Products such as food products or consumables cannot be returned for the health and safety of our staff and customers. Product sales in the following are final and cannot be returned:
- Sausage Casings, Cultures & Cures
- Food Products, Seasonings & Syrups
- Vacuum Sealer Bags
- Custom or Special Ordered Products
- Installed, Modified or Used Items
- Mattresses or Bedding Products
- Pre-Assembled Lockers
- Clam Shell Packaged Electronics
- Unsealed Items
A product may be returned within 30 days from the date of receipt. The item must remain sealed with the manufacturer seal intact.
We charge a restocking fee due to labor incurred for inbound, inspection and to restock the product to the shelf. We find many products returned cannot be sold as new and we strongly encourage customers to sell the product locally by third party marketplace such as Facebook Marketplace or Craigslist. We charge a restocking fee of 25% or $25.00, whichever is greater for unopened and unused merchandise. Items shipped without packaging must be returned in the same condition. Items returned opened may incur higher restocking fees or may be refused with no credit issued.
Defective Product Returns
If the customer receives a product and the product is not working to specification, the product may be defective. Customer may contact us by email or phone and we will work on a resolution together. Once the manufacturer deems a product defective, return shipping is covered by Meat Processing Products .com or manufacturer themselves.
How to Return Something?
- Obtain RMA (return authorization number)
RMA numbers can be obtained by contacting the customer service team either by email or phone. They will request the return authorization from the warehouse. RMA numbers are valid for 15 days from date of issue.
- Return Address
The RMA# and return address will be provided after the request has been approved from the warehouse. The email will contain the appropriate fulfillment center address to send the item.
- Return Shipping
On all product returns, customer is responsible for arranging shipment of the product back to the appropriate Meat Processing Products .com fulfillment center. If an item ships to a customer with a freight carrier, the item must be returned via freight carrier. Photographs may be required in special freight (semi) returns. Customers are required to notify Meat Processing Products .com with the return tracking information, failure to do so may result in lost return with no credit issued. Return shipping costs associated with the shipment of the original order are non-refundable and may be deducted from the credit.
- Return Credit
Once the product has been received at our warehouse. We will inspect the product to verify it has not been tampered with and can be sold as new. The inspection process can take 3-10 business days to complete, manufacturer fulfilled returns sent back may experience extended inspection times.
Customer is responsible for insuring return packages against any loss or damage, customer may add insurance with their shipping provider. Meat Processing Products .com is not responsible for returns that are lost or damaged due to return transit.
Customer will have 5 business days to provide a return label to have the product sent back to them. After the 5 business days, the product may be destroyed.
Shipping Cost Returns
Original shipping costs will not be refunded as the service was fulfilled by the shipping carrier. In the event shipping service was not fulfilled, the shipping cost may be refunded. If the item ships to the customer free (paid by Meat Processing Products), the original shipping cost will be deducted from the total return amount.
All refunds are issued in US currency. We issue refunds to the payment method provided at checkout, in rare cases we cannot issue refunds to that payment method, we will mail a check for the credited balance or apply in store credit if the customer chooses so. All refunds are made in the current exchange rate as of the time of credit.
Email Address Service@MeatProcessingProducts.com
Surface Mailing Address
Meat Processing Products .com
PO Box 22611
Carson City, NV 89721
What Information Do We Collect?
When visiting the our web site, you may provide us with two types of information: personal information you voluntarily choose to disclose that is collected on an individual basis, and Web site use information gathered on a collective basis as you and others browse our Web site.
Personal Information You Choose to Provide:
You will provide us information about yourself, your firm or company, and your practices when you place an order or register for email newsletters and alerts.
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.
How Do We Use the Information That You Provide to Us?
Generally, we use personal information for purposes of managing and expanding our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable.
We allow you the choice to opt-out of having your information used for purposes not directly related to our site, when we ask for the information.
Until you explicitly opt-in for the first time we consider you in the opt-out category. We always notify our customers when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.
If you do not wish to receive any promotional or marketing e-mails and/or surface mail marketing letters, you may opt-out of receiving those communications by using the opt-out mechanism on the User Account Settings Web page, or by sending an e-mail with the subject line "Unsubscribe" to our e-mail address - see above.
What Are Cookies?
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.
How Do We Use Information We Collect from Cookies?
Cookies, in conjunction with our Web server's log files, allow us to calculate the aggregate number of people visiting our Web site and which parts of the site are most popular. This helps us gather feedback in order to constantly improve our Web site and better serve our customers. Cookies do not allow us to gather any personal information about you and we do not generally store any personal information that you provided to us in your cookies.
Sharing Information with Third Parties
We may enter into alliances, partnerships or other business arrangements with third parties who may be given access to personal information including your name, address, telephone number and email for the purpose of providing you information regarding products and services that we think will be of interest to you.
In connection with alliances, partnerships or arrangements, we may also provide certain information to third parties if we have determined that the information will be used in a responsible manner by a responsible third party.
We also use third parties to facilitate our business, including, but not limited to, sending email and processing credit card payments. In connection with these offerings and business operations, our partners and other third parties may have access to your personal information for use in connection with business activities.
As we develop our business, we may buy or sell assets or business offerings. Customer, email, and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer such information in the course of corporate divestitures, mergers, or any dissolution.
How Do We Protect Your Information?
Secure Information Transmissions
Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. Some of the information you may enter on our Web site may be transmitted securely via Secure Sockets Layer SSL. Pages utilizing this technology will have URLs that start with HTTPS instead of HTTP. Please contact us at email@example.com if you have any questions or concerns.
How Can You Access and Correct Your Information?
You may request access to all your personally identifiable information that we collect online and maintain in our database by contact us, see the above contact information.
What About Other Web Sites Linked to Our Web Site?
Third-Party Web Beacons
We use third-party web beacons to help analyze where visitors go and what they do while visiting our website. We may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you.
Notification of Changes
While we sell many different types of commercial equipment, the electrical components are designed for the United States electrical system, and may not work in other countries. The customer is responsible for ordering the correct voltage for their country. If assistance is needed with locating the correct voltage, contact us and we can reach out to the manufacturer on customers behalf, make inquiry as to a solution.
Some products cannot be shipped outside of the United States. Sausage casings, cures and cultures cannot be shipped outside of the Continental United States. There are a select few pieces of equipment which cannot be shipped outside of the United States usually due to the manufacturer's discretion. Some fulfillment centers utilized in our network may not be able to ship to certain international locations.
The customer is responsible for all shipments outside of the Continental United States, whether regular or oversized shipments. Customer may use a US based freight forwarder. Many forwarders have brokers for taxes and duties fees associated with the international purchase. Freight forwarder must inspect all shipments and damages must be reported to Meat Processing Products .com within 2 business days, as the time to file a claim is limited. Meat Processing Products.com is not responsible for damages to a shipment after it is delivered to a freight forwarder.
It is the customers responsibility to contact local customs department to determine whether any duties/taxes fees may apply. If the customer refuses to accept delivery and merchandise is returned to us, the customer will be responsible for the additional return shipping costs and applicable return costs associated with the purchase. Meat Processing Products .com is not liable for any arbitrary fees associated with shipping internationally.
Sometimes customers need the last minute item to gift, we offer convenient gift certificate options. Gift certificates are valid for the amount listed by sender and expire in 365 days from date of issue. Gift certificates are sent 100% electronically. Please provide a valid email when checking out. Gift certificates are non-refundable once purchased.
Content & Typographical Errors
Many photographs and content listed on Meat Processing Products .com is supplied directly from the manufacturer. In rare cases, the manufacturer can alter or change products without notice to us. We try our best to keep up to date information about our products however we are not responsible for alterations to the manufacturing process or typographical errors on listed items on Meat Processing Products .com.
We offer gift wrapping on select products where indicated. This covers the product so recipient cannot see what’s inside the box. Some items are too large for the gift wrapping option, such as smokers and larger items alike.
Many products sold on Meat Processing Products .com come with a manufacturer warranty. Meat Processing Products .com does not hold the warranty. The customer may be responsible for registering the product with the manufacturer, and all claims must be handled by the manufacturer. Meat Processing Products .com does not file claims on your behalf, however you may contact us for manufacturer information if needed.
We want valid feedback, so we can improve and make shopping experiences better for the next purchase. We offer reviews on many different points at Meat Processing Products .com and we value all customer feedback. Feedback left with competitors' names, fraudulent activity, personal information, explicit or aggressive language may be removed by Meat Processing Products .com. In rare cases, the review cannot be modified or removed as we must follow policies of our affiliates.
Effective September 1st, 2021